Terms of Hire

2.1 Quotes are provided on request and are valid for 14 days unless stated otherwise.

2.2 A Booking is confirmed only once we have issued a written booking confirmation and received the required booking deposit.

2.3 We will make reasonable efforts to supply the Equipment specified, but reserve the right to substitute equipment of equivalent or higher specification where necessary.

3.1 All prices are quoted exclusive of VAT. VAT at the prevailing rate (currently 20%) is added at the point of payment.

3.2 Your booking is confirmed only once the required payment has been received and your date secured. Unpaid bookings are not held.

3.3 For fixed-price packages, full payment is taken at the time of booking.

3.4 For the Flagship system, a deposit is taken at the time of booking to secure your date. The remaining balance, plus VAT, is invoiced separately and is due no later than 7 days before your event date.

3.5 For the Live Band package, a deposit is taken at the time of booking to secure your date. The final price is confirmed following consultation, and the remaining balance, plus VAT, is invoiced separately and is due no later than 7 days before your event date.

3.6 Deposits paid to secure a date are applied against the total price of your booking.

3.7 Accepted payment methods are bank transfer and card.

4.1 Our prices assume reasonable load-in and load-out access at your venue, including step-free or lift access where equipment must be moved between floors.

4.2 Where venue access is difficult, for example stairs without a lift or long carrying distances, additional crew may be required to deliver and set up safely.

4.3 Any such requirement is assessed by us based on the venue access details you provide at the time of booking. Where additional crew is needed, a surcharge of between £100 and £150 per day applies.

4.4 We will confirm any access surcharge with you in writing before your event. It is not charged at the time of booking, and no surcharge applies without our prior written confirmation.

4.5 It is your responsibility to provide accurate venue access information at the time of booking. Where access proves materially more difficult on the day than described, we reserve the right to apply or adjust the surcharge accordingly.

5.2 Changes: We will try to accommodate changes to your Booking subject to availability, but cannot guarantee them.

5.3 Cancellation by us: In the unlikely event we must cancel (e.g. due to circumstances beyond our control), we will refund all sums paid in full. Our liability is limited to that refund.

6.1 We will deliver, install, and collect the Equipment at the times agreed in your booking confirmation.

6.2 You must ensure safe, reasonable access to the venue and a suitable, dry, and secure environment with adequate power supply.

6.3 If delivery or collection is delayed or prevented by reasons within your control, additional charges may apply.

7.1 Using the Equipment safely and only for its intended purpose.

7.2 Keeping the Equipment secure and protected from theft, weather, liquids, and misuse.

7.3 Not modifying, repairing, or attempting to repair the Equipment.

7.4 Ensuring only competent persons operate the Equipment (unless we provide an operator).

7.5 Complying with all relevant venue rules, licences, and noise regulations.

8.1 You are responsible for the Equipment from delivery until collection.

8.2 You are liable for the cost of repair or full replacement (at current market value) of any Equipment that is lost, stolen, or damaged beyond fair wear and tear during the Hire Period. The security deposit will be applied first, and any shortfall remains payable by you.

8.3 You must report any damage, loss, or theft to us as soon as reasonably possible.

9.1 We strongly recommend that you arrange appropriate insurance for your event, including public liability cover for the event as a whole.

9.2 You are responsible for the Equipment while it is in your possession and use, as set out in clause 8. We recommend you ensure adequate cover is in place for the Hire Period.

9.3 Details of the insurance arrangements applying to equipment supplied as part of your Booking are available from us on request.

10.1 We will provide our services with reasonable care and skill.

10.2 We are not liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or disruption to your event, except where caused by our negligence.

10.3 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud, or for any liability that cannot be excluded by law.

10.4 Subject to clause 10.3, our total liability under any Booking shall not exceed the total hire fee paid for that Booking.